Shipping policy

NeelusVault Shipping Policy

Thank you for shopping with NeelusVault. We are committed to delivering your order quickly and safely.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

We aim to deliver all orders within 7 business days from the date of dispatch. Delivery times may vary depending on your location, weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor the status of your delivery.

Delays

While we strive to meet our 7-day delivery commitment, occasional delays may occur due to factors beyond our control. We appreciate your patience and understanding in such situations.

Incorrect Address

Please ensure that your shipping address is accurate and complete. NeelusVault is not responsible for delays or lost packages resulting from incorrect shipping information provided by the customer.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team. We are always happy to assist you.

Thank you for choosing NeelusVault.